SUMMARY: The Customer Service Rep. II (Writer) is responsible for creating a welcoming environment in both locations: Pompano Beach & the Food Pantry at Wilton Manors, taking client food menu orders, arranging gift card distribution and ensuring that clients are eligible for services.

LOCATION: In normal times, this position we offer is in our main facility. Now, due to the exceptional measures in place to prevent COVID-19, we are looking for an associate to work in both locations: Pompano Beach & the Food Pantry at Wilton Manors and sometimes remote from home. Once the situation is back to normal, this position may become permanent.

 TYPE: temporary

 ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

• Receives menus from Writers/Customer Services Representatives.
• Reviews, monitors and packs orders.
• Make sure foods are being handled properly and distributed in a safe manner.
• WOW Customers over the phone, online chat, or email.
• Ability to multi-task and adapt to changes quickly.
• Enthusiasm and a Be BOLD attitude with great customer service skills.
• A problem solver with keen attention to detail.
• A WORK Together approach with open communication, excellence in service, integrity, and accountability.
• Knows how to address customer concerns creatively and share feedback with other teammates.
• Build TRUST by working as a team member, as well as independently, with minimal supervision.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
• Greet food pantry clients.
• Check client sign in sheet to determine client file number, locate client file.
• Review file to determine eligibility.
• If client eligibility is up to date provide client with menu.
• Assist client with menu selection.
• Provide menu order to packers.
• Take food order, assisting clients with selection of medical tailored menus.
• Provide packers with order.
• Maintain strict confidentiality in accordance with HIPAA regulations and TPC policy.
• Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties.
• Working closely with other departments as necessary to maintain client update.
• Ability to work quickly and effectively while maintaining a calm atmosphere.
• Must be willing to be of assistance to those in need.
• Organize and track all voucher receipts.
• Accurately completes data entry necessary.
• Assist with all grant requirements.
• Receive customers who arrive with appointments or walk-in.
• Schedule appointments, clients are placed on the call back list/client must be contacted before the end of the business day.

SUPERVISORY RESPONSIBILITIES:  This job has no supervisory responsibilities.

EDUCATION AND/OR EXPERIENCE: This position requires High School or GED. Must be willing to be of assistance to those in need. Bilingual is highly preferred (creole-English and/or Spanish-English).

COMPUTER SKILLS: To perform this job successfully, an individual should be proficient with Computer: Microsoft Office Suite including Word, Outlook, and Excel; (PE) software system; Smart Choice; Internet software records; T-Sheets & ADP Online access (HR and payroll software).

INTERESTED?  please email your resume and cover letter to: volunteer@poverello.org