SUMMARY: The Customer Service Rep. II (Writer) is responsible for creating a welcoming environment in both locations: Pompano Beach & the Food Pantry at Wilton Manors, taking client food menu orders, arranging gift card distribution and ensuring that clients are eligible for services.

LOCATION: In normal times, this position we offer is in our main facility. Now, due to the exceptional measures in place to prevent COVID-19, we are looking for an associate to work in both locations: Pompano Beach & the Food Pantry at Wilton Manors and sometimes remote from home. Once the situation is back to normal, this position may become permanent.

 TYPE: temporary

 ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

  • Receives menus from Writers/Customer Services Representatives.
  • Reviews, monitors and packs orders.
  • Make sure foods are being handled properly and distributed in a safe manner.
  • WOW Customers over the phone, online chat, or email.
  • Ability to multi-task and adapt to changes quickly.
  • Enthusiasm and a Be BOLD attitude with great customer service skills.
  • A problem solver with keen attention to detail.
  • A WORK Together approach with open communication, excellence in service, integrity, and accountability.
  • Knows how to address customer concerns creatively and share feedback with other teammates.
  • Build TRUST by working as a team member, as well as independently, with minimal supervision.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Greet food pantry clients.
  • Check client sign in sheet to determine client file number, locate client file.
  • Review file to determine eligibility.
  • If client eligibility is up to date provide client with menu.
  • Assist client with menu selection.
  • Provide menu order to packers.
  • Take food order, assisting clients with selection of medical tailored menus.
  • Provide packers with order.
  • Maintain strict confidentiality in accordance with HIPAA regulations and TPC policy.
  • Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties.
  • Working closely with other departments as necessary to maintain client update.
  • Ability to work quickly and effectively while maintaining a calm atmosphere.
  • Must be willing to be of assistance to those in need.
  • Organize and track all voucher receipts.
  • Accurately completes data entry necessary.
  • Assist with all grant requirements.
  • Receive customers who arrive with appointments or walk-in.
  • Schedule appointments, clients are placed on the call back list/client must be contacted before the end of the business day.

SUPERVISORY RESPONSIBILITIES:  This job has no supervisory responsibilities.

EDUCATION AND/OR EXPERIENCE: This position requires High School or GED. Must be willing to be of assistance to those in need. Bilingual is highly preferred (creole-English and/or Spanish-English).

COMPUTER SKILLS: To perform this job successfully, an individual should be proficient with Computer: Microsoft Office Suite including Word, Outlook, and Excel; (PE) software system; Smart Choice; Internet software records; T-Sheets & ADP Online access (HR and payroll software).

INTERESTED?  please email your resume and cover letter to: volunteer@poverello.org

 

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